Questions
Questions and answers
Ordering, quantities, lead times and samples. If the answer you need is not here, WhatsApp or the enquiry form reaches a person.
Custom doll clothing: the questions buyers ask
Do you make custom designs, or only what is listed?
Both. The styles in the catalogue are reference styles — they can be produced exactly as they are, or changed. A design can also be developed from your own drawing, photograph or physical sample. The difference is mostly a matter of development time rather than of capability.
What can I change about a style?
Fabric, colour, size and fit, logo and labelling, and packaging are the usual requests. A reference style can also be used as the starting point for a larger capsule range. Whether a specific change is possible for a specific product is confirmed on the quote — ask for it in the enquiry.
Can you develop a design from my drawing or sample?
Confirmed on your quote. Development from a drawing, a sample or a reference style is quoted per design, separately from the production run.
Can the product carry my own label or branding?
Tell us what you want changed. Whether a specific change is possible depends on the product, and it is confirmed on the quote rather than assumed.
Why are there no prices on the site?
Because the price depends on your order. Whether it is a reference style or a newly developed design, and the quantity, the destination and the terms, all move it. A single published figure would be wrong for almost every buyer while anchoring every negotiation to it.
What is the minimum order quantity?
Confirmed on your quote — it depends on the product, on the quantity and on whether the run is a reference style or a developed design.
How long does an order take?
Confirmed on your quote. Reference styles and newly developed designs have different lead times, and sampling sits in front of both.
Can I order samples first?
Sample orders are quoted separately so material, fit and finish can be checked before committing to a volume run.
How much is shipping?
Quoted to your address or named port, together with the goods, so the figure you compare includes delivery. Tell us whether you would rather have the faster or the cheaper service and we will quote what exists.
Do you supply to my country?
Catalogue covers 94 products across 9 collections and enquiries are welcome from any market. Give the destination in the enquiry — if there is an import restriction that affects the product, it is much cheaper to establish that before an order than after one.
Can I put my own logo or packaging on a product?
Tell us what you want changed. Whether a specific change is possible depends on the product, and it is confirmed on the quote rather than assumed.
Do I need an account to see prices or order?
No account is needed to view the catalogue or to send an enquiry. There is nothing to log into and no price list behind a login: the list you build lives in your own browser until you send it.
What happens after I send an enquiry?
A person reads it and replies with the unit price, pack and carton details, lead time and shipping cost for the products you asked about. If something in the enquiry is ambiguous — a colourway, a quantity, a deadline — the reply will ask rather than assume.
Is the carton and pack information available before I order?
Confirmed per product — pack size, carton quantity and carton weight are given on the quote.
Can I mix clothing and furniture in one order?
Yes. Enquire about each style you want, or send them together in one written enquiry, and the quote covers them as one order. Whether they ship together depends on the destination and the packing, which is part of what the quote answers.
How do I know the product will match the photo?
Ask for a sample of anything you are unsure about, and name the variant you want by its label — every option on a product page is listed under its own photo, so there is a name to refer to rather than a description to interpret.